FAQs

Shipping

Do you offer free shipping?

Yes, we offer free shipping across the United States.

How long does delivery take?

Delivery typically takes 3–7 business days, depending on your location.

Where do you ship from?

All orders are shipped from our warehouse in Livonia, Michigan.

Returns & Warranty

What is your return policy?

We offer 30-day returns on unused items in their original condition and packaging.

Do your recliners come with a warranty?

Yes, all recliners include a 2-year warranty covering manufacturing defects.

Orders & Payments

What payment methods do you accept?

We accept major credit cards and other secure online payment methods.

Is my payment information secure?

Yes. All payments are processed through secure, encrypted systems to protect your information.

How does payment work when choosing “Pay on Delivery”?

A $1 authorization charge is made at checkout to confirm your order. The remaining balance is charged to the same card once your order is delivered.

Store Information & Contact

Do you have a physical store?

No, Hausland Home is an online-only store and does not operate a retail showroom.

How can I contact customer support?

You can reach our support team by phone or WhatsApp during business hours, or email us anytime.

Additional Questions

Can I track my order?

Yes, tracking information will be provided as soon as your order ships.